Casino.nl’s latest report evaluates Dutch iGaming operators’ adherence to player protection standards, revealing significant variations in implementation across regulated platforms.
Key Takeaways:
- Dutch iGaming operators show inconsistent application of player protection measures
- Only half of reviewed websites prominently display key responsible gaming messages
- Recommendations include standardized risk matrices and improved visual communication strategies
Varied Compliance in Dutch iGaming Sector
The 2025 Duty of Care Report by Casino.nl sheds light on the performance of licensed Dutch iGaming operators in fulfilling their legal and social obligations to prevent gambling-related harm. The study assesses operators’ compliance with transparency standards, educational outreach, and preventative tools designed to address gambling addiction.
While most providers meet minimum legal requirements, the report identifies inconsistencies in the visibility and clarity of responsible gambling information. Notably, only 50% of the reviewed websites displayed key responsible gaming messages prominently, and several lacked clear explanations of betting risks and addiction indicators.
Recommendations for Improvement
Casino.nl’s report outlines several recommendations for industry stakeholders and regulators:
1. Adopt a standardized risk matrix tailored to different product types
2. Improve visual communication strategies for responsible gambling
3. Ensure greater consistency in the placement of mandated messaging
The report emphasizes the need for a broader interpretation of duty of care, extending beyond legal compliance to prioritize player education and proactive engagement. It encourages collaboration between operators, regulators, and policymakers to strengthen protective measures across the Dutch iGaming landscape.
Industry Response and Future Outlook
Floris Assies, author of the report, states: “Recent roundtable discussions and debates with politicians and the regulator emphasized the need for better implementation of the duty of care. We are offering concrete suggestions and hope the industry and policymakers take action.”
The full findings of the report are available at: https://www.casino.nl/duty-of-care-survey
This comprehensive assessment of the Dutch iGaming sector’s approach to player protection highlights the need for continued improvement and standardization in responsible gambling practices. As the industry evolves, the implementation of these recommendations could play a crucial role in safeguarding players and promoting sustainable growth in the Dutch online gambling market.
