PlayFrank Casino Review
100% bonus on your first deposit + 100 free spins!
Percentage Payout: N/A
Minimum Deposit: €20
Review of PlayFrank Online Casino
PlayFrank is an online casino that started in 2012. Frank is a real human being who won a Mega Fortune jackpot on a slot machine in a crummy little casino. He then purchased that crummy casino and created what he felt was a ‘fair and square’ casino.
Frank believes he has created a new bonus experience by customizing them, personalizing the free spins, and offering unique rewards, benefits, and challenges. Frank has vowed that he isn’t done yet and continues to work on these unique rewards.
A small company called EveryMatrix Ltd operates the online casino. EveryMatrix is located in St. Julians, Malta. The casino is licensed by the Malta Gaming Authority which also regulates it.
PlayFrank’s website is only available in English and does not have a translation button like some other online casinos. When registering on the site, a variety of currencies are available to make deposits.
These currencies are:
• Australian Dollar
• Canadian Dollar
• Unite States Dollar
• Swedish Krona
• Norwegian Krone
• Pound Sterling
The site’s theme is different shades of blue, and the mascot is a one-eyed monster with only dark blue pants on his body. On the left-hand side, there are four sections. The first section just says PlayFrank Your Casino. It is a home button that takes the user to the landing page of the website from anywhere on the site.
The next section contains two buttons which are sign up and log in. This section is used to register or login to the site. Under this section are the games and promotions sections. Both of these sections just contain a shortcut button to the games and promotions section on the site. The promotion area explains all current bonuses and rewards.
In the center of the landing page, is a box where customers can navigate the gaming area. It has Featured, Slots, Live, Table games, Jackpot, Classic slots, Other, and All buttons that are shortcuts to the named areas. It also has sort by default and filter by game vendor features on the same center box.
Off to the right at the top is a chat box that lists current winners and the amount they have won. At the bottom of the landing page are links to the About, FAQ, Terms and Conditions, Responsible Gaming, and Affiliates sections.
At the bottom of the page, all of the accepted forms of payments are also listed, and the legal information which is required by law is also listed at the bottom. Finally, all of the affiliates of PlayFrank are listed at the end of the landing page.
Deposit Bonus and Free Spins
PlayFrank’s bonus for the first deposit into an account is a 100% bonus up to €200 and 100 free spins. The free spins are available on Starburst. They give 20 free spins every day for the following five days after the first deposit.
These free spins are accredited on the account at 12:00 GMT each day. The free spins are only valid for 24 hours after being deposited. The maximum bonus amount is €200. These bonuses can only be claimed once and are not offered for deposits made by Skrill or Neteller.
PlayFrank also provides a bonus for the second deposit into an account. This bonus is 50% bonus up to €100 and 50 free spins. These free spins are also offered on Starburst. The maximum amount of this bonus is €100. All of the same requires as the first time bonus applies to the second time bonus except the 50 free spins will be credited instantly.
A third deposit bonus is also offered by PlayFrank. This bonus is a 100% bonus up to €100 and 50 free spins. Both the first and second Welcome bonuses had to be claimed to receive this bonus. The same requirements of the first two bonuses apply to the third.
Non Deposit Bonus and Free Spins
PlayFrank offers a variety of bonuses and rewards outside of the Welcome Bonuses. These gifts change each week and have different requirements. However, PlayFrank does provide two non-deposit bonuses.
The first bonus is called a weekly reward which is a 50% bonus up to €50. The week begins on Monday at 00.01 GMT and finishes on Sunday at 23:59 GMT. The first Welcome Bonus has to be accepted to be eligible for the weekly bonuses.
The second bonus is the Loyalty Bonus which repays customers for continuing to play the PlayFrank games. This gift includes extra bonuses and free spins, but it is not clearly defined how much of a premium or how many free spins. However, the small print does say the more a customer plays, the more the customer will receive.
PlayFrank uses BetSoft and Booming Games as their game vendors. These vendors provide a variety of games. One type of game is the slots. Some of the available slots at PlayFrank are Booming 7 Deluxe, Dolphin’s Luck 2, and Gangster Gamblers.
PlayFrank also has table games. Examples of the table games available are Top Card Trumps, Zoom Roulette, 21 Burn, and Red Dog. Jackpot games are also offered by PlayFrank. These games include Tycoons with a jackpot of over €6,000, Treasure Room with a jackpot over €52,000, and Jackpot Jamba with a jackpot over €50,000.
Classic slots such as Triple Crown and Mermaid’s Pool are also available to play. PlayFrank also has an area called other games offered. This area includes games such as:
• Double Joker Poker
• Deuces Wild
• Virtual Race Book
• Traditional Keno
• Jacks or Better
• Five Draw Poker
• Instant Keno
• Klub Keno
On a computer, the casino requires the following:
• Intel Pentium Processor-Windows
• Power Macintosh Power PC Processor-Macintosh
• At least an Adobe Flash 10
• An Internet Explorer version higher than IE7
The mobile casino is available on all mobile devices that can open a browser. The only supported systems for the downloadable app is Android and iOS devices.
PlayFrank offers a live casino with a variety of all of the best table games. These games have dealers who are helpful, polite, and friendly. These games include Roulette, Blackjack, Poker, and Baccarat. PlayFrank does not offer any more information on the Live Casino.
The wagering requirements apply to all bonuses unless otherwise specified in the bonus area. Every bonus has to be wagered at least 30 times the sum of the bonus and the deposit amount. These wagers must be completed before a real money withdrawal can be approved.The winnings from free spins must be wagered at least 40 times before a withdrawal can be requested. If the bonus includes free money, it must be wagered at least 50 times. These wagering requirements must be met within seven days of receiving the bonus, or the bonus balance will expire.
The maximum bet until the play through requirements are met is 5% of the original deposit or €5 whichever is the greater amount. Jackpot games cannot be played with bonuses, and different games contribute different percentages towards the above requirements:
• Video Slots are a 100% contribution towards the requirements
• All games listed in the Classic Slots area only contribute 50% to the requirements.
• All table games, video poker, other games, and live casino do not contribute to the conditions.
The following games cannot be played with a bonus balance: Koi Princess, Big Bang, Eye of the Kraken, Lucky Angler, Blood Suckers, Dead or Alive, Kings of Chicago and much more which are listed on the website.
The following video slots only contribute 50% towards the wagering requirements: Mad Mad Monkey, Dr. Jekyll and Mr. Hyde, Ladies Nite, Spring Break, Games of Thrones, and much more which are listed on the website.
Deposits and Withdrawal
A deposit must be made on an account to place bets or play certain games. Currently, the following payment methods are available:
• Debit Cards
• Bank Transfers
• Fast Bank Transfers
• Credit Cards-Visa, MasterCard, or Maestro
• E-Wallet payments
• Prepaid Cards
• Instant Banking
The time it takes to process each of the available payment methods is different. Most deposits are credited immediately, but a bank transfer can take up to seven days. The website does not accept any cash funds that are mailed. The maximum amount available to deposit in one transaction was said to be dependent on the payment method, but no specific information was given on the website.
Any depositing fees are dependent on the payment method that was chosen and can be seen when the deposit button has been pushed. A bank may charge fees also. The minimum deposit amount is €20 or the equivalent.
The minimum withdrawal is €20, and the maximum withdrawal is €25,000 each month, and €10,000 is the maximum per week. This limitation does not apply to progressive jackpots.
Some fees may be required when withdrawing money from the account. The withdrawal method is the same as the payment method. The amount of time necessary for withdrawal is dependent upon the withdrawal method.
PlayFrank offers a variety of ways to contact customer service. The easiest way to contact them is by hitting the email button at the bottom of every page. This button allows a customer to leave a message and then customer service will respond.
During business hours, the email link changes to a live chat feature that can connect a customer directly to a representative. The website also offers term and conditions that help answer questions. It also has a frequently asked questions area that is a benefit to the new client.